MandE Operational Planner Location: Leatherhead Hours: 37.5 hours a week / Monday-Friday Salary: 30,751.00 + benefits including free parking The Role We are looking for an organised and forward-thinking MandE Operational Planner to join our clients expanding team at their Head Office in Leatherhead. You will play a key role in coordinating and scheduling daily work for engineers, ensuring service level agreements (SLAs) are met and resources are used effectively. This role is essential in balancing demand, managing operational pressures and supporting overall service performance. Key Responsibilities Planning and SchedulingAllocate and schedule daily work orders based on priority and availabilityBalance engineer workloads (12+ jobs per day per engineer)Review completed jobs and arrange return visits where neededProactively manage risks to SLAsResource CoordinationMonitor engineer availability and identify capacity gapsEscalate concerns to Field Operations Managers (FOMs)Adjust schedules in response to operational needsCommunication and Stakeholder LiaisonLiaise with engineers, FOMs and internal teamsResolve scheduling conflicts and competing prioritiesCommunicate appointment changes or delays to tenants professionallyPerformance and SystemsTrack engineer progress throughout the dayMaintain accurate records in Business Central (BC)Identify opportunities to improve planning processesFor this role you will need: Experience planning workloads in high-volume operational ..... full job details .....