Support Manager - Hemel Hempstead (Hybrid)Are you a dynamic leader with a passion for outstanding customer service? Ready to take charge of a high-performing team and make a real impact? If so, this is your chance to lead, inspire, and drive excellence in a forward-thinking organisation.We''re looking for an experienced Support Manager to join our UK Customer Success Office in Hemel Hempstead. This pivotal role puts you at the heart of our customer experience, where your leadership will shape the future of service excellence.What You''ll Be DoingAs our Support Manager, you''ll oversee daily support operations, ensuring every customer interaction is smooth, effective, and memorable. Your responsibilities will include:Leading, mentoring, and developing a high-performing team to consistently meet and exceed KPIs.Coaching team leaders to manage, grow, and empower their own teams.Handling escalations confidently and delivering swift, effective resolutions.Championing continuous improvement by identifying and implementing smarter processes.Driving the adoption of automation and AI tools to boost efficiency and enhance customer satisfaction.This is a hands-on, strategic role ideal for someone who thrives in fast-paced environments and loves delivering measurable results.What You''ll BringProven experience leading customer support or service delivery teams in a fast-paced, customer-focused environment.Strong background in ERP systems, ideally including Intact iQ or similar platforms. ..... full job details .....