Customer Service Executive – Nottingham (Buzz Hub)Location: Nottingham City CentreSalary: £25,886.38 per annum and yearly bonus (Bonus linked to company performance and functional KPI''s)Contract: Full-time, 40 hours per week (5 days out of 7, including weekends on a rota basis)Are you a passionate, customer-focused professional with outstanding communication skills and a positive, can-do attitude?If so, we''d love to hear from you! We''re on the lookout for a

Customer Service Executive

to join our vibrant and friendly team at our

Nottingham-based

Buzz Hub. This is a fantastic opportunity to be part of a fast-paced, supportive environment where your voice truly matters.What You''ll Get in ReturnHelp@Hand – 24/7 access to GPs, mental health support, and more for you and your familyThrive App – NHS-approved mental wellbeing supportBuzz Brights Apprenticeships and Buzz Learning – access to 100s of online coursesBuzz Brilliance Awards – employee recognition scheme5 weeks annual leave plus public holidays (pro-rated for part-time roles)Holiday Buy Scheme – purchase an extra week of holiday (eligibility applies)50% staff discount on bingo tickets, food, and soft drinksRefer a Friend SchemeLife Assurance and Pension SchemeAccess to trained Mental Health AdvocatesWhat You''ll Bring to the TeamA warm, approachable personality and a genuine passion for helping peopleExcellent verbal and written communication skillsThe ability to stay calm under pressure and handle a variety of customer queries with professionalismStrong PC and tech skills – you''ll be using multiple systems dailyA flexible, team-oriented mindset and a drive to meet both personal and team targetsWhat You''ll Be DoingResponding to customer enquiries via phone, email, live chat, and social mediaHandling queries from both our online and land-based customersUnderstanding and applying our promotions, policies, and procedures to resolve customer issues effectivelyMaking outbound calls and emails for customer satisfaction surveys and review requestsSupporting our Safer Gambling initiatives and escalating cases when neededTaking ownership of complaints and working towards the best outcomes for our customersProviding feedback and insights to help improve the customer journeyMaintaining high standards in all written and verbal communicationsWhat We''re Looking For2+ years'' experience in a face-to-face customer service roleExperience in a call centre or customer service office environmentA background in the bingo or gaming industry is a plusStrong organisational skills and attention to detailA natural rapport-builder who thrives in a fast-paced settingJoin Us!If you''re ready to bring your energy, empathy, and enthusiasm to a role where you can truly make a difference, apply now and become part of Buzz Bingo.#BB1

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