We are seeking an experienced Sales and Operations Process Analyst to join a fabulous travel company, hybrid working model. The purpose of this role is to ensure that the day-to-day sales operations run smoothly and efficiently to provide customers with an effortless customer journey whilst also helping to drive the business forward by questioning and re-defining current processes and procedures. Great supportive working environment with career progression on offer. Sales and Operations Process Analyst Duties: Analyse and document current departmental procedures. Facilitate workshops and interviews with stakeholders to gather process insights and requirements. Work with key stakeholders in the business to design and propose optimized workflows Drive change management efforts, including training, documentation, and stakeholder communication. Reporting and Communication: Preparing reports and presentations to communicate findings and recommendations to stakeholders. Become the subject matter expert and support the ongoing configuration of travel systems (e.g., booking engines, CRM, GDS platforms). Act as the first point of contact for IT Support requests from the Sales and Operations teams. Take ownership of testing script for new business operational processes and systems. Sales and Operations Process Analyst Essential Requirements: Similar experience within sales and operations in an analyst role within the travel industry is essential. Happy to work a hybrid role 3 ..... full job details .....