Your new company Hays are delighted to be supporting a leading international organisation in the recruitment of a Customer Service Representative to join their established customer operations team in Caerphilly. This is an excellent opportunity for an experienced customer service or order processing professional who thrives in a fast-paced environment and enjoys taking ownership of customer enquiries from initial order through to resolution. The role combines customer relationship management, order administration and problem-solving, requiring exceptional attention to detail and a genuine commitment to delivering outstanding service. Working as part of a supportive team, you will act as a key point of contact for customers, ensuring orders are processed accurately and efficiently while maintaining strong professional relationships.Your new role As a Customer Service Representative, your responsibilities will include:Processing customer orders accurately and efficiently, ensuring all information is correctly entered and maintained within internal systems.Acting as a primary point of contact for customers via email and telephone regarding order status, product availability, delivery updates and general enquiries.Building and maintaining strong relationships with a dedicated customer portfolio.Managing customer quotations, sample requests and order amendments.Coordinating with internal teams including supply chain, logistics, operations and compliance functions to ensure ..... full job details .....