Are you a problem-solver with a passion for delivering top-tier customer service?

Do you thrive in a fast-paced environment, turning challenges into opportunities? If so, we have the perfect role for you!

We are looking for a Resolution Specialist to join a dynamic client experience team, acting as the first point of contact for any concerns or service issues.

Your mission? Deliver fast, membership-focused solutions while ensuring exceptional service and client satisfaction.

Day to Day

• Handling member complaints & retention opportunities
• Investigating issues thoroughly and working with internal teams to find quick, effective solutions
• Keeping member records up to date and ensuring accurate service delivery
• Supporting members with account activations and bookings
• Collaborating with Business Development & Credit Control teams to streamline processes

YOU?

• A can-do attitude and a thirst for knowledge
• The ability to stay cool under pressure in a fast-paced environment
• Strong time management and multitasking skills
• A dynamic and flexible approach to problem-solving

Ready to make a difference and be the go-to problem solver? Apply today and lets talk!

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INDHIN

The Portfolio Group are acting on behalf of our client in recruiting for this position.