Join Our Team as a Contact Centre Worker!Are you ready to make a difference in public service? We are thrilled to announce an exciting opportunity for a Contact Centre Worker to join our dedicated team! As a vital member of our organisation, you will play an essential role in providing outstanding customer care to those who rely on our services.What You''ll Be Doing:As a Contact Centre Worker, your responsibilities will include:Customer Engagement: Handle a diverse range of inbound calls, ensuring that every customer''s journey is seamless and satisfying. Your goal? Resolve queries "Right First Time" with a friendly and professional approach!Data Management: Capture, maintain, and ensure the quality and safety of customer data. Accuracy is key!Claims Assessment: Assess claims and respond to customer inquiries via electronic means, supporting our mission to streamline services.Support Digitisation: Contribute to the Department''s goal of digitising all claimant services, making a positive impact on our community.Team Goals: Deliver on individual and team targets, working collaboratively in a high-energy environment.What We''re Looking For:To thrive in this role, you should possess:Communication Skills: Excellent verbal and written English communication skills are essential to connect effectively with customers.Process Orientation: A keen ability to follow instructions and processes diligently.Resilience: The capacity to remain calm and effective in a fast-paced, high-pressure ..... full job details .....