AMS is a global workforce solutions partner committed to creating inclusive, dynamic, and future-ready workplaces. We help organisations adapt, grow, and thrive in an ever-evolving world by building, shaping, and optimising diverse talent strategies.Our Contingent Workforce Solutions (CWS) is one of our service offerings. Acting as an extension of their recruitment teams, we connect them with skilled interim and temporary professionals, fostering workplaces where everyone can contribute and succeed.Our client, a major UK retail bank, provides every day banking services to over 17 million retail customers. The banks expertise and services span across Business Services, Corporate banking, Wealth Management, Group Functions, Retail and Investment Banking.On behalf of this organisation, AMS are looking for a Customer Journey Change Manager for a contract due to run until December 2026 based in either the Edinburgh or London office on a hybrid working model. Purpose of the role:The Customer Journey Change Manager will be responsible for the delivery, governance and successful adoption of change across Savings and Current Account journeys.This role blends journey development with strong change-management leadership, ensuring that all improvements are well-planned, well-controlled and deliver meaningful customer and business outcomes.What you''ll do:Lead end-to-end change delivery across customer journeys, coordinating multiple initiatives and ensuring readiness across all impacted ..... full job details .....