Customer Success Manager My Client is seeking a passionate and proactive Customer Success Manager to join their dynamic team. In this role, you ll be responsible for guiding customers through their journey, ensuring they achieve their goals while using My Client s products and services. Acting as a trusted advisor, you ll play a key role in customer retention and satisfaction, whilst embodying our Customer Obsessed Values. Key Responsibilities Dedicated Portfolio Management: Manage a portfolio of customer accounts, delivering tailored support and proactively identifying and mitigating risks. Customer Success Scorecard: Track and analyse customer adoption and performance metrics, implementing improvement plans where necessary. Service Reviews and QBRs: Lead and participate in regular customer service reviews and quarterly business reviews, gathering feedback and driving enhancements. Customer Lifecycle Management: Own the customer journey across all lifecycle stages, working cross-functionally to optimise each touchpoint using data-driven insights. Stakeholder Engagement: Collaborate with key partners, including Issuers, TMCs, and Platform providers, ensuring seamless onboarding and issue resolution. Risk Management: Anticipate and mitigate customer risks early in the lifecycle, ensuring successful outcomes. Sales Pipeline Awareness: Maintain alignment with commercial teams to prepare for incoming accounts. Documentation and Knowledge Sharing: Maintain accurate process ..... full job details .....