We are looking for a friendly and hardworking administrator to join a busy and supportive team. This is a fantastic opportunity for someone with excellent communication skills who thrives in a fast-paced environment and enjoys providing first-class service to their customers on email.

The Role

As a key member of the team, you will be the first point of contact for customers and members of the public on email. You will ensure every interaction is handled professionally, accurately and with empathy while maintaining exceptional customer service standards.

Key Responsibilities

• Respond to customer enquiries on email
• Process customer requests
• Build positive relationships through outstanding customer service
• Maintain accurate records and update the CRM system
• Ensure compliance with internal procedures and data protection requirements

About You

To be successful in this role, you will have:

• Previous experience in a customer service/administration role
• Excellent written and verbal communication skills.
• Strong organisational skills with the ability to manage a varied workload.
• A calm, empathetic and professional approach to customer interactions.
• Confidence using CRM systems and Microsoft Office.
• The ability to follow established processes while using your initiative when appropriate.
• An understanding of GDPR and handling confidential information.
• Experience of working with databases or customer management systems would be advantageous but is not essential.

What''s on Offer

• A rewarding temporary opportunity within a friendly and supportive team.
• Varied and engaging work where no two days are the same.
• Full training and ongoing support.
• Hybrid working
• Working hours are 8-4 or 9-5