Customer Care ManagerStart: ASAPBasic Pay rate: £21.43 per hour PAYE (£39k) - potential to increase to £21.98 per hour depending on experienceDuration: to 3rd April 2026 initiallyWorking hours: 35 hours per week on a rota between 08:00 - 18:00 with a 1-hour break. Shifts are 08:00 - 16:00, 09:00 - 17:00 or 10:00 - 18:00. Once every two weeks, you are required to work 10:00 - 18:00.Location: 3 days in the office, 2 days WFH. For the first 2 - 4 weeks, you will need to be office-based for training purposes.Do you have a passion for delivering exceptional customer experiences? Are you confident in handling complex challenges and turning dissatisfaction into loyalty? A prestigious automotive brand is seeking a Customer Care Manager to take ownership of escalated complaints and drive outstanding service outcomes.In this influential role, you''ll be the expert voice in resolving high-profile and technical customer issues. You''ll work across departments-from Legal to Technical-to ensure swift, fair, and effective resolutions. Your decisions will shape customer satisfaction, from authorising vehicle buybacks to recommending goodwill gestures, all while balancing commercial awareness and brand values.This is your opportunity to make a meaningful impact within a globally recognised organisation. You''ll be empowered to:* Lead the resolution of complex customer complaints* Collaborate across business units to deliver first-touch solutions* Identify trends and drive continuous ..... full job details .....