Head of Client Relationships (Relocation to Cyprus) (m|f|x) London

In payments, closing the deal is just the beginning. As the new Head of CRM, your role is to transform new clients into long-term, high-value partners—ensuring they grow, scale, and maximize their potential with our solutions.This is not a traditional account management role—it’s a commercial growth function. You and your team will drive upselling, expansion, and portfolio growth, ensuring that every merchant we onboard reaches their full revenue potential. Success in this role requires a hunter mindset, commercial drive, and strong leadership skills to inspire your team to push beyond expectations.Reporting to: Group Chief Growth Officer, AcquiringWho You Are?A strategic hunter—you see opportunity where others don’t and know how to convert relationships into revenue.A data-driven commercial leader—you make decisions based on performance insights and market intelligence.A high-impact people manager—you know how to inspire, challenge, and push a team to exceed expectations.An expert in payments and acquiring—you understand merchant processing, international expansion, and revenue growth levers.A strong communicator and negotiator—you can influence key stakeholders and build lasting partnerships.Client Retention and Revenue Growth

Own and develop merchant relationships post-go-live, ensuring they transition smoothly into active, high-value accounts.Proactively monitor client processing volumes, market expansion trends, and decline ratios to prevent issues and capitalize on opportunities.Identify growth potential in each account, using tools like Similarweb and internal data to provide insights-driven recommendations.Drive merchant expansion across new geographies and industries, ensuring their growth aligns with our capabilities.Strategic Upselling and Consultative Sales

Take a proactive, consultative approach to upselling—ensuring clients see the value in expanding their usage of our products.Act as a strategic business partner to clients, understanding their structure, industry challenges, and long-term goals.Identify cross-selling opportunities within our suite of solutions to deepen relationships and increase processing volumes.Challenge the status quo—if a merchant isn’t growing, you figure out why and take action.Leadership and High-Performance Team Management

Lead and develop a high-performing CRM team, instilling a culture of proactiveness, ownership, and revenue-driven results.Set clear commercial targets for the team, ensuring KPIs are met and exceeded.Foster a hunter mentality—encouraging the team to think beyond traditional account management and actively pursue growth opportunities.Coach, mentor, and drive continuous performance improvements within the team.Commercial and KPI-Driven Execution

Ensure the CRM function directly contributes to quarterly volume growth targets, with measurable financial impact.Oversee performance-based incentives, ensuring alignment with business growth objectives.Design and implement a scalable, high-impact CRM strategy that supports aggressive expansion goals.Benefits include a company car after one year (subject to performance and availability), support for your financial future through Provident Fun after probation, professional development opportunities, Greek language classes, discount access at local businesses, a diverse and inclusive workplace, involvement in innovative projects, generous holiday allowance, educational support, and a €150 monthly lunch allowance with Wolt.Interview process:First interview – 40 min with our Head of TASecond interview – 1-hour deep dive with our Group Chief Growth Officer (Acquiring)Final interview – Behavioral round with our Group CEO, Hiring Manager, and Chief People Officer

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