Customer Service Team Leader - North Tyneside - Permanent staff position - Office-based - £38,000 - £42,000 per annum A leading print and packaging business is looking to recruit an experienced Customer Service Team Leader to head up the client services function, ensuring high-quality support for key client accounts. The role focuses on supervising day-to-day team activities, coaching colleagues to follow standardised processes, resolving customer queries and complaints efficiently, and collaborating with internal teams to deliver smooth end-to-end workflow across Estimating, Job Creation, Planning, Production, Finance and Commercial. What You ll Be Doing Leading the customer service team in day-to-day activities, ensuring work is delivered accurately and on time. Taking the lead on select key client accounts Mentor and develop team members to follow procedures, develop skills, and maintain first class standards. Provide support on technical queries and process questions Accurately and efficiently handling any client complaints and related finance queries Promoting inter-department collaboration to ensure smooth end-to-end workflow What You ll Bring to the Team Proven experience in a customer service/client services leadership role A background in the print and/or packaging industries Track record of coaching and developing others Familiarity with technical or process-led customer enquiries For further details, please apply or contact Clare Dorling at Pin Point ..... full job details .....