Senior Product Manager - Comparison

Department:

ProductEmployment Type:

Full TimeLocation:

Cardiff

Description

Hybrid: 2 days per week in-office

In 2002, we became the first insurance comparison site. Our purpose? To make the process of sorting your insurance, utilities or personal finances as easy as possible.

We’re part of RVU. A group of online brands that include Uswitch, Tempcover and money.co.uk. As a group, we use our shared knowledge to empower people, and help them make decisions confidently across a range of household services.

Confused.com is at the cutting edge of the FinTech industry, so we’re always looking for extraordinary talent. If you love what you do, get in touch today!

About the role

We’re looking for an experienced Senior Product Manager to drive forward our capabilities to improve the customer experience across

Confused.com . As a key voice within the business, you will shape and evangelise the product vision for your area. You’ll use the latest technologies and product discovery approaches to identify, shape and deliver innovative data-driven experiences that our new and returning customers love, want to share and repeat.

You’ll work closely with a team of engineers, analysts and designers, as well as others across the business to identify and deliver on opportunities to deepen customer relationships, increasing engagement, conversion, product holding, loyalty and ultimately customer lifetime value.

Championing and evangelising a ‘one platform’ approach, this role will also look beyond the website, realising seamless multi-channel user journeys across the estate, providing the best customer experience however, whenever or wherever that takes place.What you''ll be doing:

Strategy

Defining, owning, evangelising and driving the strategy for the Comparison journey for a significant Product Area aligned with a market vertical (e.g. Car, Home, Van, Travel, Life)Responsible for a multi-channel strategy for the end-to-end journey, joined up with CRM, Account, Web and Mobile applications.Leading discovery and supporting delivery to improve user experiences, constructively challenging assumptions to ensure we focus on the most valuable opportunities.Identify opportunities to capitalise on emerging technologies such as Generative AI to deliver personalised experiencesGalvanising cross-functional teams to work together across the business, improving the way we work and challenging norms.Using data and customer insights to identify and realise significant opportunities for the business, identifying appropriate measures and articulating performanceEstablishing scalable experimentation pipelines across user touchpoints, enabling fast hypothesis testingChampioning customers, focused on delivering integrated experiences that our customers value and that deliver business outcomesCollaborating with colleagues across the business including engineering, designing and marketing to develop and execute on the product strategy and roadmap.Managing external developers and service providers to deliver the outcomes we need.Proactively navigating organisational challenges, escalating where necessary and influencing senior stakeholders to unblock issues and ensure progress.

What we''re looking for

Strong product management background and skills, with experience of carrying out and leading on discovery processes with a team of Product, Engineering and Design (Rigour)A bias to action and ability to ‘get stuff done’, making every day count (Urgency)Commercially astute with a strong appetite and ability to find insights no-one else has thought of by using critical thinkingResilience and adaptability, unfazed by ambiguity, and confidently navigating complex challenges to find a path to success.Strong understanding of human centred design principles and how they relate to creating digital customer experiencesOutstanding communication and influencing skills, building a compelling narrative, foster buy-in from teams and senior stakeholders, and mediate effectively to drive alignment.Expertise in leveraging complex suppliers/partner relationships, contracts and projects to achieve business objectives.

Our commitment to you:At RVU, we are dedicated to developing valuable, inclusive, and user-friendly products and services that deliver positive outcomes for all of our customers. To achieve this it’s essential that our teams reflect the diverse range of people in our community. We believe in being the change we wish to see in the world, by embracing our differences and holding ourselves accountable to being open and inclusive teammates and wider community members.What we offer

We want to give you a great work environment, support your growth both personally and professionally, and provide benefits that make your time at RVU even more enjoyable. Here are some of the benefits you can look forward to:

10% discretionary yearly bonus and yearly pay reviews (based on RVU and personal performance)A hybrid working approach with 2 in-office days per week and up to 22 working days per year to “work from anywhere”Employer matching pension contributions up to 7.5%A one-off £300 “Work from Home” budget to help contribute towards a great work environment at homeExcellent maternity, paternity, shared parental and adoption leave policy, for those key moments in your life25 days holiday (increasing to 30 days) + 2 days “My Time” per yearPrivate medical cover, critical illness cover , dental plans and employee assistance programmeFree gym accessEmployee discounts programmeA healthy learning and training budget to support your developmentElectric vehicle and cycle to work schemesRegular events - from team socials to company-wide events with insightful external speakers, we want to make sure our colleagues continue to feel connected

*As a tech company who strives to get better every day, we use Metaview during the interview processes for note taking purposes. This records and transcribes interviews so the interviewer can fully focus on your conversation, rather than writing. This has no bearing on the assessment of you as a candidate and you can opt out at any time. Just let us know.#J-18808-Ljbffr