Our client, a leading bodyshop, is seeking a Customer Service Advisor with proven experience working within a bodyshop environment.Role Overview:As a Bodyshop Customer Service Advisor, you will: Maximise customer awareness of all available company servicesEnsure the highest level of customer care and satisfaction at all timesMaintain excellent standards of departmental administrationOrganise daily collection and delivery operations Key Performance Measures: Sales versus objectivesCustomer Satisfaction IndicatorBodyshop Key Performance Indicators (KPIs)Employee appraisals Key Responsibilities:Maximise Customer Awareness of Bodyshop and Retailer Services Promote all products and services available to customersProactively engage with customers, assisting with enquiries regarding vehicle repairs, parts, and vehicle sales Deliver Exceptional Customer Care and Satisfaction Maintain a welcoming presence at the reception desk, promptly addressing customer queries in person or by telephoneExplain technical information clearly and without excessive jargon, or refer customers to the appropriate team memberHandle dissatisfied customers calmly and professionally, escalating complaints to the Bodyshop Manager as necessary Maintain High Standards of Departmental Administration Initiate new claims using the management system and maintain accurate customer records and follow-up proceduresManage customer contact and bookings in line with company and insurance policiesAdminister courtesy car ..... full job details .....