Your new company Your Company Join a growing and well-established IT services organisation that prides itself on delivering exceptional customer experiences. Working with a diverse portfolio of clients, including high-profile and regulated organisations, you''ll be part of a supportive, collaborative team where your contribution is valued, and your ideas can make a genuine impact. The culture is professional yet friendly, with a strong focus on teamwork, customer success and continuous improvement. Your Role As Service Delivery Manager, you will become the trusted point of contact for customers once services transition into business-as-usual. You''ll build strong client relationships, oversee service performance, and ensure customers receive a consistently high level of support and engagement. Key responsibilities include: managing customer relationships and acting as the primary escalation point. Monitoring and improving SLA performance across multiple client accounts. Producing and presenting monthly service reports and performance reviews. Leading service review meetings and driving actions through to completion. Coordinating change management and problem management activities. Working closely with technical and support teams to ensure excellent service delivery. Identifying opportunities for service improvement and customer satisfaction enhancement. What You Need to Succeed Our client is looking for a customer-focused professional who thrives on building relationships ..... full job details .....