Customer Service Advisor Red Recruitment is recruiting enthusiastic, customer-focused individuals to join our client in Boldon Colliery as a Customer Service Advisor. You will be the first point of contact for customers, handling enquiries by phone and email, processing orders, resolving queries and delivering an excellent customer experience across a range of well-known client accounts. This is a temporary contract with the potential to become permanent. Benefits and Package for Customer Service Advisor: Salary: £12.71 Per Hour Hours: Mon-Fri 8am-6pm, Sat-Sun 9am-5pm (working one weekend day each week with a weekday off on a set rota) Contract: Temporary with potential to become permanent Location: Boldon Colliery Start Date: ASAP Competitive holiday allowance Opportunity to progress personally and professionally Achievable targets Key Responsibilities of Customer Service Advisor: Act as the first point of contact for customer enquiries via telephone and email Process orders, enquiries and customer requests accurately and efficiently Take inbound calls in a friendly, professional and informative manner Make outbound calls to businesses and consumers when required Assist customers with product information, order queries and returns processes Escalate complex issues to the senior customer service team when appropriate Accurately update customer records and maintain the company database Complete a range of administrative tasks to support the customer service function ..... full job details .....