An excellent opportunity for a Service and Parts Coordinator to join a well-established company based in Birtley, Gateshead. Job Type: Full-Time, Permanent Location: Gateshead Salary: £28,000 per annum depending on experience Reports to: Lead Service Engineer About the Role: The Service and Parts Coordinator plays a critical role in ensuring the smooth operation of the service department by coordinating service activities, managing parts quotations, ordering and delivery, and acting as a key liaison between technicians, suppliers, and customers. This position requires strong organisational skills, attention to detail, and excellent communication to support timely, efficient service delivery. He/She will also be responsible for supporting the management, performance, and continued growth of the company''s digital sales platforms. Main Duties: Manage end-to-end parts coordination, including pricing support, quoting, ordering, delivery, returns, cost control, and the preparation and processing of related documentation such as purchase orders, invoices, credits, delivery notes and quality documentation Handle service and parts warranty claims, including submission, tracking, and resolution with suppliers and internal teams Monitor on-time delivery of parts and inventory to support service operations. Manage online parts orders across company website, customer portals, including order entry, verification, fulfilment coordination, shipping, and post-sale support. Assist ..... full job details .....