Job Title: Telecoms Support TechnicianLocation: Andover, Hampshire - Office BasedSalary: 30,000 Per AnnumJob Type: Full time, PermanentWorking Hours: 8:30am - 5pmStart Date: ASAPFlexiNet is a thriving telecommunications service provider based in Andover, Hampshire focused on delivering trusted cloud technology to businesses.Job Summary:We are seeking a skilled and motivated Telecoms Support Technician to join our Telecoms and IT support team. The successful candidate will be responsible for providing technical assistance, troubleshooting, and resolving telecoms and network-related issues for end-users. This role requires a strong understanding of telecoms systems, VoIP, and hosted telephony solutions, as well as excellent problem-solving skills and the ability to work collaboratively within a fast-paced environment. A positive, customer centric approach is essential.Key Responsibilities:Provide support for telecoms-related issues, including VoIP, SIP, and hosted telephony platforms.Troubleshoot and resolve connectivity, call quality, and network-related problems affecting telephony services.Support clients with hosted PBX solutions, ensuring smooth operation and minimal downtime.Assist with configuring and maintaining VoIP hardware, softphones, and SIP trunks.Monitor and diagnose telecoms infrastructure, identifying and resolving faults proactively.Work with telecoms vendors and service providers to resolve escalated issues efficiently.Collaborate with the 1st line support ..... full job details .....