Imagine yourself in a role where your professional growth and creativity are championed every step of the way. Opus is the UK s largest independent Managed Service Provider, recently ranked as World class by the Best Companies to work for awards. Be a key player in our Technical Services team This is an onsite IT Support Engineer role, and we are looking for a highly motivated and driven individual with an excellent customer service and support background. The role is 100% client focused, proactively supporting clients to ensure world class customer experience. Experience in varied IT environments is highly required, with the ability to support a variety of simple and complex issues, especially around Microsoft365 admin portals and end user Mac and Windows Operating Systems. You will be responsible for: • Providing effective 1st and 2nd line support to our clients, working seamlessly alongside the rest of the Opus IT Service Desk • Logging detailed and accurate information into the case management system • Taking responsibility for your personal call queue, ensuring that all tickets are kept up to date and closed in a timely fashion to meet SLAs • Communicating with users to keep them updated on the progression of their issue and ensuring that customer satisfaction remains high • Walking the floor daily to ensure users have an approachable and accessible IT Support presence • Proactively checking Audio Visual rooms at the beginning and throughout the day • Running ..... full job details .....