Business Operations Manager North East London Office Based Salary: upto £75,000 About the Role We are looking for an operations-focused professional with a strong understanding of CRM systems and data, alongside experience in managing client contracts and overseeing production processes. The successful candidate will also bring a proven ability to implement cultural change initiatives and drive employee engagement across a business. It requires someone who can take a hands-on, operational approach to improving performance and embedding excellence across teams. The ideal individual will be someone who combines strategic thinking with practical delivery, and who stands out through their ability to elevate how a business operates day to day. What You''ll Be Doing Growth and Development Lead company-wide learning and development programmes Identify skills gaps and implement targeted training initiatives Design clear career pathways and progression frameworks Support and coach current and future leaders Operational Excellence Take ownership of internal operations, ensuring efficiency and scalability Review and improve systems, workflows and ways of working Act as a senior escalation point for cross-functional issues Risk and Governance Manage and review company insurance policies to ensure appropriate coverage Identify and mitigate operational and commercial risks Ensure ongoing compliance across the business Data and Compliance Act as ICO Officer, leading data ..... full job details .....