We are seeking a Quality Engineer to take ownership of aftersales acting as the quality voice between the customer and the business. This role is pivotal in ensuring that customer-reported issues are not only resolved efficiently, but are thoroughly understood and analysed.The successful Quality Engineer will lead the investigation and resolution of field issues, applying structured problem-solving techniques, root cause analysis, and corrective and preventive action methodologies.Working cross-functionally with Engineering, Production, Site Services, Planning, and Operational Excellence, the Quality Engineer ensures that aftersales and warranty activity feeds directly into design improvements, process refinement, and enhanced customer confidence. This role suits a quality professional who is comfortable operating at the interface of customer experience, technical investigation, and operational execution.Roles and Responsibilities Develop and approve Risk Assessments and Method Statements (RAMS) to ensure safe, compliant site-based activities.Define Bills of Material (BOMs) required to support corrective actions and remedial works.Apply robust root cause analysis techniques to all warranty and aftersales issues, ensuring evidence-based conclusions.Collaborate with Engineering, Production, and Quality teams to define, implement, and verify effective corrective and preventive actions (CAPA).Maintain clear, structured communication with customers, managing expectations and ..... full job details .....