Our client is looking for a Remote Customer Service candidate for their highly successful banking business

Client Details

A leading financial services business

Description

• Respond to customer queries via phone, email, and live chat in a professional and timely manner

• Assist customers with account inquiries, transactions, card services, online banking, and loan-related questions

• Identify customer needs and provide accurate information or solutions

• Handle complaints efficiently, following internal processes and ensuring customer satisfaction

• Maintain confidentiality and adhere to all banking regulations and data protection policies

• Update customer records and log interactions in the CRM system accurately

• Escalate complex issues to relevant departments when necessary

• Meet or exceed individual and team performance targets (e.g., response time, satisfaction ratings)

Profile

• Previous experience in customer service, preferably in banking or financial services

• Excellent verbal and written communication skills

• Strong problem-solving abilities and attention to detail

• Comfortable using technology and multiple software systems

• Ability to work independently and manage time effectively in a remote environment

• High level of professionalism, patience, and empathy

• Knowledge of banking products, services, and compliance (preferred)

Job Offer

A competitive salary and great benefits