Despatch Administrator - Part TimeJob descriptionThis is a part-time role, 3 days a week, Monday, Tuesday, Wednesday.I Holland Limited is the world''s most well-known producer of tablet punches and dies. We have been in business for 75 years and are a true British industrial success. Thousands of customers in over 100 countries rely on us to supply precise tooling solutions based on our decades of experience, research, and engineering know-how.Job purposeTo ensure that the despatch process for both Tooling and Pharmacare runs effectively and efficiently using current systems but also in conjunction with the senior despatch administrator proactively developing systems to ensure that the process is slick as possible.The role will require clear communication not only with customers and agents but also with manufacturing and sales administration to ensure an awareness of the order status at all times, enabling the job holder to have the ability to answer customer queries and foresee any problems before they are encountered. The job holder should be up to date with any changes in despatch (including paperwork and legislative changes) and provide advice both pro-actively and when required.The job holder will also be responsible for logging and dealing with customer and supplier complaints and ensuring that corrective actions are implemented for this areaPrincipal duties and responsibilities Ensure that the despatch process is efficient and effective and, in conjunction with the ..... full job details .....