Resales and Staircasing ManagerTemporary 3 months initially with potential to be extendedCompetitive RatesHybrid - 3 days a week in the office in Central LondonManage resales, staircasing and ad hoc disposals of empty properties, leading the team, and ensuring provision of a high quality, customer focused service to our clients homeowners and prospective homeowners. You will manage a team of 7 staff, 5 officer level and 2 administrators.As the successful candidate you will be responsible for the below:Lead the Resales and Staircasing Team to deliver a high quality, customer focused resales service to existing homeowners and prospective homeowners.Ensure all enquiries and transactions are efficiently managed within agreed SLAs.Develop and maintain excellent working relationships with external and internal stakeholders, ensuring compliance with all legal, regulatory, financial and policy requirements.Develop and maintain expert knowledge of all relevant processes relating to staircasing, resales, legislative and regulatory changes impacting the team and Guinness, recommending process/procedural changes as necessary.Lead on a portfolio of cases, as well as providing support to the team on more complex transactions.Lead the team in the proactive management of a portfolio of void property disposals including arranging advertisement and marketing of the properties through to legal completion.I am looking for someone that has been a manager of a team that is responsible for resales ..... full job details .....