Systems Analyst (Application Support) Leeds - hybrid -2-3days in office Permanent Summary We''re seeking a Systems Analyst to join our team, who are based in our Leeds office. In this role, you''ll support critical business systems used across the group, working closely with colleagues to plan, estimate and oversee smooth, successful implementations. You''ll be at the heart of innovation, ensuring every new solution transitions seamlessly into business-as-usual operations and delivers a real impact from day one. Some of the key deliverables will include: Monitor and manage a queue of tickets to ensure all tickets are within SLA targetsProvide excellent customer service for all tickets ensuring customer expectations are set and regular communication is sent to customers Provide technical support to business users/ICT BAU support staff Working alone, or as part of a team, analyse the underlying issues arising from investigations into requirements and problems, and identify available options for consideration Manage small change requests through the full systems life cycle to completion. Including Requirement Gathering, Feasibility Analysis, Specification, Build and Configuration, Testing and UAT, Training, Implementation, Operational Handover and Post Implementation Support Ensure system configuration and operational support documentation is complete and accurate Support continuous improvement programs in response to support service metrics, customer feedback and ..... full job details .....