We are currently recruiting on behalf of a leading UK mental health services provider for an experienced and compassionate-Customer Support Agent-to join their Booking Hub team.

This Customer Service Agent position is an 8 week contract working from home with -13.19 per hour on offer. You will be working Monday - Friday 9am - 5pm ad will be expected to undergo a DBS Check.

As a Customer Service Agent you will be the first point of contact for patients, families, and professionals, providing telephone, email and live chat support. This role is all about delivering a supportive, seamless and high-quality patient experience with the following responsibilities

• Handling inbound queries with empathy and professionalism
• Booking clinical appointments and managing patient journeys
• Accurately updating and maintaining patient records (using Salesforce)
• Escalating any safeguarding or service issues as required
• Working collaboratively within a close-knit and supportive team

• Previous experience working as a Customer Service Agent or Customer Service Advisor
• Professional, empathetic and organised-
• Ability to handle sensitive conversations with empathy
• Confident with computer systems and managing confidential data
• Excellent communication and organisational skills