Customer Services Team Leader Sale £33,000 A leading service provider who are growing rapidly have an exciting opportunity for a proven Customer Services Team Leader, with 2 years proven experience at leadership level. Benefits Hybrid working, 25 days annual leave, plus one day for your birthday, plus 8 days bank holidays, loyalty scheme, BUPA healthcare, employee Assistant programme, Cycle2work scheme and comprehensive onboarding and an extremely supportive work-based environment Responsibilities: Based in a non-call centre environment, you must pride yourself on delivering exceptional customer services, focused on team level support and have at least two years proven Team Leadership experience You shall be managing escalations and formal complaints, auditing calls and emails; whilst driving continuous improvement and be passionate about delivering world-class customer services Managing a team, ensuring they have clear target, focus and the support to thrive Closely monitoring service level agreements and pro-actively driving performance Conducting regular quality assurance audits across calls, emails and live chat Analysing performance trends for audit planning and training purposes Providing 1-2-1 coaching and mentoring Monitor key performance metrics Essentials: Minimum two years in a similar role, with a proven track record of performance and leadership Proven experience of managing a team of three or more, including regular 1-2-1 s and team meetings Strong ..... full job details .....