We are recruiting for a dynamic, people centric Shift Manager-to join a thriving Digital Imaging & Document Processing operation in Hemel Hempstead. You will be a true leader with bags of initiative to drive high performing teams ensuring the seamless conversion of physical documents into digital formats for this global organisation.

In this permanent Shift Manager role you will be working Monday to Friday 6am-2pm (Apply online only)). Salary on offer is -36,000 per annum plus excellent benefits including 23 days annual leave + bank holidays, private medical care, life assurance, robust pension scheme, free onsite parking, childcare vouchers, bike to work and more!!

As Shift Manager you will be leading a team of up to 100 operatives with the support of 4 Team Leaders, reporting into the Operations-Manager. Utilising your leadership skills you will be passionate about driving performance with the use of KPIs, whilst adhering to SLAs. Your natural flair for building relationships at all levels will enable you to increase productivity within your team. Your role will involve:-

• Overseeing daily team operations, including personnel management, performance, and absence management.
• Lead teams of 100 people (Jan-May) with the support of 4 Team Leaders, to a minimum of 40 in lower volumes in alignment with core values and ethical standards.
• Ensure timely and accurate completion of customer service requests.
• Manage daily and weekly reports and logs.
• Maintain records related to customer documents.
• Adhere to workflow procedures and processes.
• Resolve service issues with effective solutions.
• Communicate goals and strategies to drive business performance.
• Process financial and employee data accurately.
• Investigate and resolve data/reporting discrepancies.

We are really keen to hear from Shift Managers with the following skills and experience:-

• Proven people management skills in leading production/ warehouse teams up to 100 staff as a Shift Manager or similar.
• Experience managing teams in a customer service and target-driven environment.
• Ability to implement new ideas and procedures effectively.
• Experience managing conduct, attendance, and performance.
• Capability to motivate and engage a large workforce.
• Drive performance within a quality and customer-focused setting.
• Document handling and scanning experience, with mailroom knowledge being advantageous.
• Experience in conducting quality checks and process evaluations is beneficial.
• Willingness and ability to complete enhanced government-level security clearance checks.

Embrace this chance to lead a dedicated team and drive excellence in document processing as Shift Manager. Apply today to embark on a fulfilling career journey.

Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Agency for this vacancy.