We are looking for a First Line Support Consultant to be the first point of contact for our client and users, ensuring they receive outstanding support and a positive customer experience. Iken is an independent software company in Bristol with a strong reputation for delivering innovative software solutions and exceptional client care. We believe in continuous improvement, collaboration, and empowering our people to achieve their potential within a culture that provides both challenge and support. Our values are at the heart of everything we do. We''re looking for someone who shares out commitment to being: Inquisitive - always looking to understand, learn and improve. Brave - willing to step up, contribute ideas and overcome challenges. Tenacious - determined to find solutions and achieve great outcomes. Warm Hearted - supportive, positive and focused on helping others. The Role As a First Line Support Consultant, you will be the primary point of contact for users of Iken software products. You''ll respond to support enquiries, investigate issues, provide guidance and resolutions where possible, and escalate more complex cases to specialist colleagues when required. You will play a key role in ensuring customers receive timely updates, effective solutions, and an exceptional support experience. Key Responsibilities Respond to support requests via phone, email, chat and support portal. Log, prioritise and manage support tickets in line with service level agreements. ..... full job details .....