Overview

Client Success Manager – Membership Association, Lipton MediaHybrid – London (2 Days – Office). Salary: £35,000 - £40,000 Base Salary.Leading membership association seeks a highly ambitious and talented Client Success Manager to join their fast-growing team. This role focuses on member engagement and client success to drive participation, retention and renewals. The successful candidate will have a proactive approach, strong attention to detail, and experience in a client-facing role.Responsibilities

Build relationships with members and learn about their priorities, using this knowledge to develop a strategic plan for engagement.Act as the first point of contact for member enquiries and coordinate internally to follow up.Understand members’ business objectives and work with multiple internal stakeholders to ensure we offer the most suitable solutions to each member.Qualifications

Ideally 3+ years’ experience in an association membership, event, or conference sponsorship sales.Self-motivated, target-oriented, ready to dive in and be an effective team player.Proven experience of relationship building alongside delivering engagement plans to drive retention and growth.Excellent communication skills, with the ability to connect people face-to-face, on the phone, and in writing.Highly organized, confident, and solution-focused with strong interpersonal skills and tenacity.Self-motivated with a KPI and financial rewards mindset; experience building and maintaining client relationships.Note: Lipton Media is a specialist media recruitment agency based in London. We specialise in B2B media sales across conferences, exhibitions, awards, summits, publishing, digital, outdoor, TV, radio and business intelligence.

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