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Field Service Engineer - IT Support

role at

AandO IT Group

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This range is provided by AandO IT Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay rangeCambridge and surrounding area field based role.

6 month rolling contract

Responsibilities

Provide break/fix support for printers, MFPs, laptops, desktops, and associated hardware.

Diagnose and repair devices to board level with accuracy and efficiency.

Deliver Level 1 desk side support for Windows-based systems.

Perform hands-and-feet network support, including troubleshooting connectivity issues, replacing equipment, and assisting remote teams with escalations.

Maintain accurate records of work completed, parts used, and updates in service systems.

Ensure excellent customer service and communication at all times.

Travel to various customer locations across the UK as required.

Must Haves

Full UK driving licence with no more than 6 penalty points.

Legal right to work in the UK.

No restrictions that would preclude gaining UK Security Clearance (SC).

Flexibility to work variable start and finish times depending on business needs.

Skills and Experience

Proven experience as a printer and MFP engineer, including repair to board level.

Demonstrated ability to repair laptops and desktops to board level; vendor certifications highly advantageous (e.g., Lenovo, HP, Dell).

Hands-on experience providing desk side support (L1) for Windows environments.

Experience with hands-and-feet network support, including replacing switches, patching, and hardware swaps.

Strong problem-solving skills and ability to work independently.

Excellent communication and customer-facing skills.

Desirable

Vendor certifications (Lenovo, HP, Dell, Canon, Ricoh, etc.).

Experience working in field service roles covering multiple customer sites.

About usAandO IT Group is an award-winning, fast-growth, global IT services and cyber security consultancy operating in over 130 countries. AandO IT Group is proud to sit within the Stock Exchange''s Top 1000 most inspirational companies in the UK.

Seniority level

Entry level

Employment type

Full-time

Job function

Information Technology

Industries

IT Services and IT Consulting

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