Service Reception Team Leader (Automotive) Required Established Family-Owned Main Dealer Based in Maidstone, Kent Circa 35k Basic Salary + Bonus ( 45k OTE) Leading front of house reception team of four advisors Monday Matters Recruitment is excited to partner with a reputable main dealership in Maidstone, Kent, as they seek to hire a Service Reception Team Leader. This dynamic opportunity is perfect for individuals looking to enhance their career within a thriving automotive environment. The Service Reception Team Leader will play a pivotal role in ensuring exceptional customer service experiences while managing the service reception team effectively. If you have experience in a similar role and possess a passion for the automotive industry, this might be the perfect fit for you! Key Responsibilities: Lead and manage the day-to-day operations of the service reception team. Ensure high levels of customer satisfaction by providing professional and courteous service. Oversee appointment scheduling and workflow management within the service department. Train and develop team members to enhance their skills and promote career growth. Resolve customer inquiries or issues in a timely and efficient manner. Collaborate with management to implement best practices and improve service efficiency. Maintain accurate records of customer interactions and service transactions. Skills and Experience Required: Proven experience in a Service Reception or similar ..... full job details .....