IT Service Desk Team LeaderLeading MSP - Central London 40k to 42k DOE +Benefits +Training Permanent Office BasedI am recruiting for a IT Service Desk Team Leader for an award winning MSP based in Central London. As a IT Service Desk Team Leader you must have either MSP or consultancy background! My client is highly awarded and will pay for any certifications that are relevant to the role! As a IT Service Team Leader you will report into the Chief Operating Officer and working alongside the Head of Service Desk and other Team Leaders and leading the 1st Line team of Service Desk Engineers and encouraging team input.Overall, the Help Desk consists of 28 Engineers and 4 Team Leaders. IT Service Desk Team Leader Key Responsibilities:Leading the Team: As the Team Leader, you will be responsible for leading, motivating, and overseeing the day-to-day management of the 1st Line Team of engineers.Providing First Class Service: You will ensure that the team provides a first-class, predominantly SLA-driven service to clients when dealing with and resolving a variety of managed service tickets.Handling Customer Queries: This is a very customer-focused, hands-on role where the Team Leader will be expected to handle and resolve customer queries as well as undertake the day-to-day management aspects that the role requires.Encouraging Team Input: You will encourage effective team working by seeking input from team members and will support team members (technically and operationally) in ..... full job details .....