Weekend Customer Service Advisor (Hybrid)

About the Role
We’re looking for an enthusiastic and customer-focused Weekend Customer Service Advisor to join our client’s growing support team. This hybrid role is perfect for someone who thrives in a fast-paced environment and enjoys helping customers across multiple channels.

Working exclusively at weekends, you’ll play a key role in delivering exceptional customer service via phone, email, and social media, ensuring every enquiry is handled promptly, professionally, and accurately.
Working Hours:

• Saturday: 12:00pm – 8:00pm
• Sunday: 12:00pm – 8:00pm

• Respond to customer enquiries via phone, email, and social media in a timely and professional manner
• Provide outstanding support and resolve customer queries efficiently
• Monitor and respond to social media comments and messages, helping to build strong customer relationships
• Identify potential risks or issues using Outlook and internal systems, taking proactive steps to resolve them
• Maintain accurate customer records and ensure compliance with internal processes and standards
• Work collaboratively with the wider customer service team to deliver a seamless customer experience

• Experience using CRM or ticketing systems (such as Halo) would be advantageous
• Familiarity with social media management platforms (such as Sprout) is beneficial

• Previous customer service experience within a fast-paced environment
• Excellent communication skills, both written and verbal
• Confident handling customer enquiries across multiple channels
• Highly organised, proactive, and able to manage competing priorities
• Professional and empathetic when dealing with sensitive or complex issues

• Hybrid working opportunity
• Comprehensive one-week office-based training
• A chance to make a real impact on customer experience
• Be part of a supportive and growing team