Facilities & Maintenance Operative
(Known internally as Maintenance Officer)

Location: Canning Town, East London
Salary: -(phone number removed) per year (depending on experience) salary increase in April
Contract: Full-time, Permanent

Why work at Your Place?

- 25 days annual leave, rising by one day each year up to 30
- Bank holidays included
- An extra day off for your birthday
- A weekly Wellbeing Hour to do whatever supports your wellbeing
- 2 Wellbeing Days per year
- Reimbursement for gym membership
- Cycle-to-work scheme and season ticket loans
- Free eye tests and contributions towards glasses
- Pension
- We match your pension contributions up to 7.5%
- Internal training and development
- Membership to professional bodies where relevant
- Flexible Working
Discounts on holidays, shopping, dining out and more through our Proud to Care scheme and blue light card

About

This role plays a vital part in ensuring our buildings remain safe, clean, and welcoming for residents, employees, and visitors. You will support the Facilities Manager in delivering planned and reactive maintenance, health & safety checks, and general caretaking duties across the site.

Responsibilities

• Carry out daily, weekly, and monthly planned maintenance tasks (fire alarm tests, water temperature checks, emergency lighting tests, etc.)
• Provide first-line response to reactive maintenance, cleaning, and repair requests
• Conduct minor building repairs, spot cleaning, decorating, and basic plumbing tasks
• Inspect plant rooms, boilers, and equipment for leaks and general condition
• Ensure equipment is safely stored, maintained, and compliant with safety standards
• Support Customer Services with scheduled room health & safety checks

Cleaning & Caretaking

• Perform general janitorial duties
• Maintain cleanliness and safety across communal areas
• Assist with grounds inspections and upkeep
• Clear snow and grit pathways during adverse weather

Facilities Support

• Carry out porterage duties (furniture moves, room setups, etc.)
• Use hand and power tools safely and effectively
• Liaise with subcontractors to ensure high-quality work and safe practices
• Maintain accurate digital records and update internal systems
• Provide excellent customer service to residents

Health & Safety

• Follow all organisational Health & Safety procedures
• Contribute to risk assessments and implement required actions
• Report and follow up on maintenance, cleaning, or safety concerns

Other Duties: Undertake additional tasks within your capability as required

Person Specification

Experience

- Experience in building maintenance, caretaking, handyperson duties, or cleaning
- Experience with risk assessments or a health & safety qualification

Qualifications

- Building trade or health & safety/facilities qualification (desirable)
- Full UK driving licence (desirable)

Skills & Knowledge

- Strong understanding of building-related health & safety requirements
- Good communication skills
- Confident using IT systems

Abilities

- Able to manage workload effectively
- Able to communicate professionally with a wide range of people
- Accurate data entry and record keeping

Personal Qualities

- Confident in challenging unsafe behaviour
- Diplomatic, tactful, patient, and approachable
- Self-motivated, reliable, and punctual
- Strong interpersonal skills

Pre-Employment Requirements

- Enhanced DBS check
- Proof of right to work in the UK
- 2 references
- Medical clearance