International ecommerce cross border parcel delivery specialist looking for an experienced Strategic Account Manager based from home anywhere across the UKJob Title: Account ManagerReporting to: Sales Director / Head of SalesRole PurposeThe Account Manager is responsible for managing, retaining, and growing a portfolio of customers while ensuring the delivery of excellent service. Acting as the primary point of contact, this role builds trusted relationships, resolves customer needs, and supports the sales team in maximising revenue opportunities.The role reflects our clients core values-placing the customer first, collaborating across teams, taking ownership of outcomes, and delivering excellence in every interaction. Key Responsibilities :Customer Relationship Management- Serve as the main point of contact for assigned accounts, providing exceptional service and support.- Build and maintain strong relationships with key contacts within customer organisations.- Act as the customer''s internal advocate, ensuring their needs and priorities are understood across Starlinks Global.Revenue and Account Growth- Retain and grow revenue within assigned accounts by identifying opportunities for additional services.- Support upselling and cross-selling of our clientsl services, helping customers maximise value.- Collaborate with the sales team to identify potential new business opportunities within existing accounts.Operational Excellence- Ensure all customer interactions, activity, ..... full job details .....