Job Title: Technical Support SpecialistContract Type: 12 monthsWork Pattern: Hybrid - 1 day from home, 4 days in the office (after training)Salary: 14 per hourLocation: Solihull, B90 8AJAbout the RoleBased in the Solihull office, you will join a team of Technical Support Specialists (TSSs) providing remote technical guidance on the use and operation of CRM products to healthcare professionals and internal departments. Full technical training will be provided.Key ResponsibilitiesDeliver technical support services in Remote Patient Monitoring and CRM devices.Provide accurate technical information to customers in response to inquiries and field reports.Support field Clinical Specialists and Territory Managers with sales support, remote care, device management, regional training, and troubleshooting.Assist in the delivery of educational materials for new product training and in-service seminars to physicians, nurses, and sales representatives.Provide technical and clinical assistance to Regulatory Affairs personnel when required.Collaborate with international teams to resolve product and clinical issues involving overseas customers.What You''ll NeedExperience in a support, troubleshooting, or customer service role (degree preferable).Strong customer engagement and interpersonal skills.Excellent verbal and written communication skills.Proficiency in using analytical tools and software.Ability to work collaboratively in a fast-paced, dynamic environment.Randstad Business Support ..... full job details .....