Marble Talent are currently recruiting for a Customer Service Agent based in Egham. We are seeking a highly organised and customer-focused Customer Service Agent / Helpdesk Agent to join our busy Service Operations team. This is an excellent opportunity for an experienced administrator or customer service professional who enjoys problem-solving, building customer relationships, and delivering exceptional support. Key Responsibilities Act as the primary point of contact for customer enquiries via telephone and email. Log, manage and monitor service cases through to completion. Coordinate engineers, suppliers and resources to ensure service delivery. Schedule maintenance visits and service appointments. Escalate issues appropriately and communicate progress to customers. Maintain accurate customer records and case documentation. Monitor service level agreements (SLAs) and ensure targets are achieved. Produce reports and assist with service reviews. Build and maintain positive relationships with customers and stakeholders. Support continuous improvement initiatives within the service team. Personal Requirements Previous experience in a customer service, helpdesk or administration role. Excellent communication skills, both written and verbal. Strong organisational and time-management skills. Ability to manage multiple priorities in a fast-paced environment. Excellent attention to detail and accuracy. Professional and confident telephone manner. Strong problem-solving ..... full job details .....