Overview

36 hours per week, 52.14 weeks per year, fixed term until 01 November 2026Interviews will take place on: Wednesday 29th and Thursday 30th October 2025We are keen to employ a diverse workforce that reflects the people of Scotland. We welcome applications from all backgrounds and particularly from groups currently under-represented, including people with disabilities, those from minority ethnic communities or from socio-economically disadvantagedWest Lothian Council is one of Scotland''s most successful local authorities and has an enviable reputation for the innovative and extensive use of ICT in delivering and supporting services. West Lothian is located in the central belt, within easy commuting distance of Edinburgh, Stirling and Glasgow and is supported by excellent road and rail links.Reporting to the IT Service Centre Manager, this is a post within the IT Services structure and is critical in the delivery of effective and efficient IT Services. As an IT Service Desk Analyst you will be responsible for providing a first class technical IT Service Desk to all IT customers, you will be the first point of contact for customers and will help maintain West Lothian Councils IT Infrastructure using the latest technologies to provide first time fixes and request fulfilment.Responsibilities

The post will work closely with the IT Service Centre Manager, Service Delivery Manager, Project Managers, IT Engineers and other colleagues within IT Services covering areas including providing an excellent IT service provision to all of our customers.IT Services structure is based on ITIL v3 and you must have a solid understanding, knowledge and experience of good practice.Qualifications

Applicants will have proven experience implementing and supporting client and server management technologies in a multi-site, multi-security profile compliance organisation, including a minimum of three years working within a Microsoft SCCM environment.Benefits

Our benefits package includes flexible working hours, up to 30 days paid holidays and 7 public holidays a year, average salary pension scheme, comprehensive range of work life balance policies, occupational health services, learning resources and access to a range of discounted staff benefits.How to apply

Please note, if you wish to discuss the role or would like any further information prior to making an application, please contact: Brian Ferguson, IT Service Centre Manager by email on Brian.Ferguson@westlothian.gov.uk

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