Your new company Hays are delighted to be recruiting on behalf of a well-established international organisation with a strong presence across multiple markets. Operating within a fast-paced and collaborative finance function, this business is committed to operational excellence, continuous improvement, and delivering outstanding service to its customers. The successful candidate will join a supportive finance team and have the opportunity to contribute to a high-performing accounts receivable environment.Your new role As Collections Associate, you will play a key role within the Accounts Receivable team, supporting the effective collection of outstanding customer payments and helping to maintain healthy cash flow across the business. Reporting to the Accounts Receivable Team Lead, you will manage customer accounts, resolve billing queries, and proactively work to reduce aged debt balancesKey responsibilities will include:Managing outbound collections activity while maintaining positive customer relationships.Investigating and resolving payment discrepancies, including short payments, late payments, disputed invoices, and account reconciliations.Monitoring outstanding debt and prioritising collection activities.Processing customer payments and supporting dispute resolution.Working closely with internal stakeholders to identify and implement process improvements.Supporting credit management activities, including account reviews, credit assessments, and account block management. ..... full job details .....