The Broker Support Consultant is an excellent opportunity for an individual from an insurance broking or underwriting environment who wants to step up to a Relationship role within the Network space. Alternatively, an individual who has great customer service experience and wants to deliver excellence. This role is working from home with occasional travel.Client DetailsThe company is a small-sized organisation within the financial services sector, focusing on insurance. They are committed to delivering excellent services and ensuring operational efficiency.Description Ensuring that the different broker businesses have their queries and requests for help answered quickly and professionally, with a full focus on customer service and satisfaction. Full ownership of brokers allocated to them with a "can do" approach to support day to day queries wherever these arise, by either resolving personally or escalating internally to the dedicated area. Responsibility for retaining a panel of Brokers and ensuring any internal systems are updated accordingly with relevant activity. The arranging of regular meetings with your allocated brokers, whether virtually, telephone or face to face if travel warranted. Supporting the broker and being the ''go-to'' for a whole host of queries with aim of being a "critical friend" to the broker. Involvement in the onboarding process as directed. Working closely with other team members and teams within the business to build relationships internally to ..... full job details .....