PROGRAMME ASSISTANT We are supporting a leading higher education institution in the recruitment of a Programme Assistant to provide comprehensive administrative support across the programme lifecycle. This varied role covers recruitment, enquiries, admissions, programme delivery, and post-course certification, with responsibilities shifting throughout the year. The ideal candidate will be proactive, customer-focused, and comfortable managing a busy, varied workload. Some evening and weekend work will be required during peak periods, with time compensated through TOIL or overtime. PROGRAMME ASSISTANT ROLE: Responding to enquiries by phone, email, and in person, providing accurate information in line with policy and offering high quality, friendly customer service Acting as the first point of contact for internal and external queries, liaising between participants, academic staff, and administrative teams Supporting the Summer School administrative team by contributing to all areas of programme administration and assisting colleagues as required Processing applications and documentation, ensuring completeness, accuracy, and timely progression to Programme Directors Assisting with organising programme events, including registration, orientation, examinations, and social activities, with occasional support outside normal office hours Managing student enquiries related to visas, acceptance letters, course changes, fees, transcripts, and general support, providing sensitive ..... full job details .....