Front of House (FOH) Supervisor

Salary: -32,000 - -42,000
Contract Type: Permanent
Working Pattern: Full Time (40 hours per week, Monday to Friday with flexibility required)

Our client, a leading organisation in the financial services sector, is seeking a dynamic and dedicated Front of House (FOH) Supervisor to join their team. This is an exciting opportunity to play a pivotal role in delivering outstanding service and ensuring a seamless visitor experience within a prestigious environment.

Key Responsibilities:

As the Front of House Supervisor, you will be at the forefront of client and visitor care. Your responsibilities will include:

• Ensuring all visitors experience service excellence, with a warm and courteous welcome provided by Guest Services Ambassadors.
• Collecting customer feedback continuously and addressing any concerns to ensure resolution.
• Acting as a liaison between clients and hosts, providing accurate local area knowledge.
• Proactively managing enquiries, requests, or complaints through various communication channels.
• Leading the team by promoting a culture of service excellence and recognising outstanding performance.
• Strategically planning team rotas according to VIP events and meetings, ensuring optimal staffing levels.
• Conducting audits to maintain the highest standards of tidiness and cleanliness in reception areas.
• Supporting the development of Guest Services team members, fostering their growth as customer service professionals.

Person Specification/Requirements:

To thrive in this role, candidates should possess:

• Extensive experience in a Front of House role within a corporate environment, 5-star hotel, members club, or flagship airline.
• A self-motivated attitude and a commitment to driving service excellence.
• Fluency in leading reception services and familiarity with internal/external communication methods.
• Exceptional organisational skills with a keen attention to detail.
• A positive "can do" attitude, demonstrating empathy and outstanding customer service skills.
• The ability to work effectively in a fast-paced, high-pressure environment while providing discreet and personalised service.

Why Consider This Opportunity?

Joining our client means becoming part of a globally recognised institution with a network that spans over 50 countries. The organisation is committed to fostering a culture of continuous learning and provides ample opportunities for personal and professional growth.

If you are a proactive leader with a passion for customer service and an eye for detail, this role could be your next great career move!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.