Operations Manager - Rochdale - full-time, office-based £45,000 - £60,000 DOE + Bonus Are you an Operations Manager with a gift for improving processes and systems? Are you commercially savvy and strategic in equal parts? Ready to make your mark on a growing financial services business? Yes? Well, we''d like to hear from you! An ambitious and well-respected mortgage and protection brokerage, has got growth and expansion set in it''s sight and they need a talented Operations Manager on board to help them turn their plans into reality. This brokerage is backed by a strong pipeline of high-quality leads through a trusted partnership, and they''re known for delivering exceptional advice and outcomes for their clients. The Operations Manager will lead the way in streamlining processes, driving lead performance, and enabling long-term growth. This is a hands-on and strategic role for an experienced operations leader from the mortgage and protection or wealth management sector. You ll work closely with directors, advisors, and the support team to optimise lead management, improve operational workflows, and elevate business performance. What you''ll be doing Audit, improve and automate internal processes, especially around lead extraction, tracking, and conversion Enhance lead nurturing processes from established partnership and other channels Oversee and improve CRM usage, data quality, and client journey workflows Lead the adoption of systems/tools to support automation, ..... full job details .....