About the team:The Branch Network prides itself with being the brand representative on the high street. Our 6 branches are advocates for providing a superior customer experience and to support our customers to achieve their savings goals.

What you will be doing:As Customer Service Assistant, you will have the opportunity to deliver a consistently high standard of customer service whilst completing various banking transactions in our Chatham Branch. Your responsibilities will include:Building rapport face to face with our customers in a busy branch environmentAccurately processing transactions and amendments on various types of savings accounts, such as:Deposits and withdrawalsFaster payments/CHAPSAmending account/customer detailsRegistering bereavements/Power of attorneysHandling large sums of cashOpening new savings accountsCarrying out the daily banking within the branchOverseeing G4S cash collections and deliveriesIdentifying and supporting our vulnerable customersSupporting customers wishing to provide feedback or raise a complaint The hours of work will be 35 hours per week to be worked between Monday - Friday 9am - 5pm, plus a minimum of 2 Saturdays per month from 9am - 12.30pm. Time back in lieu will be given for Saturdays worked. This role involves interacting and supporting a varied cohort of customers and using your skills and knowledge to problem solve. If you demonstrate resilience and work well in a team, this is the perfect opportunity for you!

What''s in it for you? We offer a base salary dependent on experience from £23,000 and a competitive benefits package including: Enhanced family-focused benefitsAccess to Private Medical Insurance and Medical Cash Plan28 days annual leave plus bank holidays Please use this link to see the fantastic benefits available at OSB: OSB Careers

About us:OSB Group is a specialist mortgage lender and retail savings bank. Alongside passion for our products and customers, we''re passionate about our people and want to continue building a collaborative and engaging environment!

Do you have the skills?We are looking for talented individuals who have the experience and knowledge set out below: Previous experience in a customer facing environmentExperience in cash handlingGCSE''s or equivalent in Maths and English

Next steps: Interested? Apply now! Still considering? Hear from our team or learn more about our recruitment process: OSB CareersWe believe in a personalised and inclusive approach, ensuring the process is relevant and conversational. If you need any adjustments or support, we''re here to make sure you can show your best self. Diversity, Equity and InclusionNot sure if you meet all the criteria? Let us decide. Studies show that candidates from underrepresented backgrounds often feel they need to meet 100% of the criteria before applying. At OSB, we value the unique perspectives and experiences that diversity brings. We''re committed to creating an inclusive space where everyone feels empowered to apply - even if you don''t check every box. We actively promote diversity at all levels, with Board-level Diversity Champions monitoring our progress. We''re proud to be signatories of the Women in Finance Charter, supporting the growth of senior women in our sector. Our commitment extends to treating all employees and applicants equitably, ensuring fairness and respect for all."

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