Prestigious opportunity with a Global manufacturing company for an experienced IT Manager to lead our UK technology operations from our HQ site, the backbone of our global infrastructure. This is a hands-on leadership role managing a small helpdesk team while working closely with our international infrastructure team and playing a key part in keeping our business running smoothly day to day and at scale.From presenting hardware refresh plans to stakeholders and physically racking servers, you will be responsible for: -Day-to-day management of a team of 3-5 helpdesk techniciansActing as the escalation point for complex or sensitive issuesOverseeing the UK office servers, which host core business systems Collaborating with our wider infrastructure team on projects, upgrades, and incident responseOwning the end-to-end IT onboarding experience for new startersAsset and Device ManagementWorking with stakeholders to document current processes and formalise them into clear, repeatable SOPsSupporting physical IT tasks as needed - cabling, equipment moves, hardware swapsThis role includes an element of travel. You will occasionally be required to visit our other sites, including internationally, and initial training will take place at our US operations. If you possess a combination of the following skills, then LET''S TALK!Proven experience in an IT management or senior IT roleComfortable leading a small team and managing helpdesk operationsConfident working hands-on with hardware ..... full job details .....