Our client are seeking an experienced 3rd Line IT Operations Engineer to join them on a permanent basis.You will be responsible for providing advanced technical support and managing the infrastructure and security requirements for customers; handling a variety of complex issues, ensuring system availability, maintaining security standards across various platforms, and providing detailed reporting on all aspects of the Managed Service.Location: Hybrid - working between Head Office in Cardiff, home and at client site (primarily London).What you''ll be doing:Microsoft Infrastructure: Maintain and support Entra ID, Azure, VMs, and hosted services. Ensure compliance with Cyber Essentials through timely patching and monitoring.Endpoint Management: Oversee MDM/Intune, Apple Business Manager, and Manage Engine. Manage Autopilot deployments and enforce security baselines.Automation: Develop PowerShell scripts to streamline operations and boost efficiency.Backup and Disaster Recovery: Ensure smooth backup operations, conduct regular recovery tests, and manage incident response.Upgrades and Improvements: Proactively monitor and enhance infrastructure, participate in technical projects, and engage in monthly client meetings.Service Desk: Handle tickets, diagnose issues, escalate when needed, and contribute to knowledge base development.What we''re looking for:Bachelor''s degree in computer science, Information Technology, or a related field.AZ-104: Microsoft Azure AdministratorMinimum ..... full job details .....