We are currently recruiting for multiple roles within a growing support and operations function, centred around Identity and Access Management/Oracle Identity Manager. These positions offer the opportunity to work in a fast-paced, service-driven environment, supporting critical systems, resolving escalations and driving operational excellence across the organisation.Job Title: Technical Consultant/Reporting Developer/EPM ConsultantLocation: Glasgow(Hybrid)Pay Rate: c. £300-£350 per dayThese roles will play a key part in ensuring the effective delivery of support and operations services, with a strong focus on incident resolution, SLA adherence and continuous improvement. You will work closely with internal teams and stakeholders to maintain system performance, enhance processes, and deliver high levels of customer satisfaction.Responsibilities include but are not limited to:Ensuring timely resolution of escalated incidents in line with SLAs and quality standards.Supporting and optimising Oracle Identity Manager within operational environments.Conducting vulnerability assessments and penetration testing (VAPT) to identify and mitigate risks.Performing root cause analysis and trend analysis to drive service improvements.Developing and maintaining standard operating procedures (SOPs) and technical documentation.Mentoring team members and promoting knowledge sharing across the function.Validating change implementation plans and ensuring compliance with operational ..... full job details .....