Overview

As a Customer Experience Associate, you are responsible for delivering exceptional service to our customers while creating a luxury experience. You will remove obstacles, provide support, and are empowered to “do the right thing.” This is an ideal role for a polished individual with a passion for service, design and home furnishings.Responsibilities

Live Our Vision, Values and Beliefs every dayRepresent the RH brand through polished communication, personal appearance and professionalismEngage with the customer to identify their needs and partner them with the best associates to deliver unparalleled service and exceed their expectationsCollaborate with cross-functional partners and Leaders to ensure the customer’s needs are not only met but also exceededBuild brand loyalty and revenue by being well-versed in RH product offerings, processes and systemsInnovate with an entrepreneurial spirit and a passion for building and maintaining relationshipsQualify and educate potential design customers on services offered by RH Interior DesignQualifications

1+ years of experience in Customer Service, high-end furniture, and luxury retail preferredPoise and confidence to interact with high-end customers while maintaining confidentialityFluency in French, written and verbalPeople and relationship-drivenDriven to deliver first-class service and exceed customer expectationsAbility to recognize and respond to multiple prioritiesExceptional analytical, problem-solving and decision-making skillsStrategic, highly organized and results-orientedExcellent verbal and written communication skillsCommitment to Quality with exceptional attention to detailProficiency with Mac Operating System, IOS devices, Microsoft Office, Salesforce and Google ApplicationsWillingness to work a flexible schedule, including evenings, weekends and holidaysPhysical Requirements

Ability to be productive working remotelyAbility to travel to the nearest gallery as neededAbout Us

RH is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance.At RH, we are committed to promoting pay equity. Rate of pay is determined based on each individual''s experience, qualifications, and the geographic location of the role.Job Details

Seniority level: AssociateEmployment type: Full-timeJob function: OtherIndustries: Design Services, Hospitality, and Furniture and Home Furnishings Manufacturing

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